Regional Senior PFS Specialist

Job Description

Job Description

Job Title: Regional Senior PFS Specialist

Department: Corporate Finance
Reports To: Director of Patient Financial Services
FLSA Status: Exempt
Location: Hybrid (Remote + Onsite Travel ~25%)

Position Summary:

The Regional Senior PFS Specialist serves as a key support resource to the Director of Patient Financial Services, providing high-level assistance across the organization in onboarding, training, and ongoing operational support for Patient Financial Services (PFS). This hybrid position offers both remote and onsite support to facilities, with a focus on those newly integrated into the organization and transitioning to our EHR system, Smartcare.

The ideal candidate will have in-depth experience with PFS workflows, extensive knowledge of Smartcare, and the ability to flex between virtual support and onsite assistance as facility needs arise.

Key Responsibilities:

• Collaborate closely with the Corporate PFS Director to support the onboarding and training of facility-based PFS teams during acquisitions and EHR transitions.
• Serve as a subject matter expert in Smartcare, particularly regarding registration, insurance verification, patient estimations, authorizations, and payment collection workflows.
• Provide virtual support to facilities in need of additional assistance, helping to complete daily PFS tasks remotely.
• Travel up to 25% to provide onsite PFS support during integrations, staff shortages, or other special projects.
• Act as a liaison between corporate PFS and facility-level teams to ensure consistent workflows and adherence to best practices.
• Assist in developing, maintaining, and delivering training materials and SOPs related to PFS responsibilities.
• Support system testing and provide feedback related to Smartcare enhancements or updates.
• Track support activities and report progress or challenges to the Director of Corporate PFS.
• Promote a culture of collaboration and continuous improvement across the PFS function.

Required Qualifications:

• Minimum of 3 years of experience in Patient Financial Services or a related healthcare administrative role.
• Strong working knowledge of Smartcare EHR is required.
• Demonstrated experience in training, onboarding, or supporting staff across multiple locations.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to manage multiple priorities independently.
• Ability and willingness to travel up to 25% of the time.

Preferred Qualifications:

• Experience in behavioral health or substance use disorder treatment settings.
• Prior involvement in EHR transitions or facility integration processes.
• Bilingual skills are a plus.