Mortgage Onboarding and Training Supervisor

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Mortgage Onboarding and Training Supervisor is responsible for overseeing the onboarding process for new hires, ensuring team members receive comprehensive training and development in sales quality, performance coaching, and ongoing education. This role serves as a subject matter expert in collaboration with the Learning and Development team, focusing on equity training, fulfillment training, and mortgage production training. The supervisor will lead the criteria for developing educational content and training programs to enhance the team's performance and compliance.

Primary Responsibilities

• Develops and implements an effective onboarding program for new mortgage team members, ensuring team members are equipped with the knowledge and skills necessary for success
• Coordinates orientation sessions and training workshops for new hires, covering company policies, procedures, and product knowledge
• Monitors and evaluate the sales performance of team members, providing constructive feedback and coaching to enhance skills
• Conducts regular performance reviews and set performance improvement plans as necessary
• Collaborates with the Learning and Development team to design and update training materials and programs that reflect current industry standards and compliance requirements
• Leads the development of criteria for training programs, ensuring alignment with organizational goals and regulatory guidelines
• Develops and delivers training sessions focused on equity practices and compliance, to promote fair lending and equitable treatment of all customers
• Ensures that all team members understand fulfillment processes and best practices in mortgage production
• Acts as a subject matter expert in mortgage processes, products, and regulations, providing guidance and support to team members and management
• Stays informed about industry trends and best practices to continuously improve training initiatives
• Establishes key performance indicators (KPIs) for training effectiveness and team performance
• Prepares reports on training outcomes and team performance, providing insights and recommendations for improvement

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This is a single incumbent position.

This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). See for more information.

Requirements

• Bachelor’s degree in education, business administration, finance, or a related field
• Five (5) years of experience in training and development within the mortgage industry

Preferences

• Relevant certifications

Skills And Competencies

• Excellent communication and interpersonal skills, with the ability to engage and inspire others
• Proficiency in training software and tools
• Proven experience in coaching, mentoring, and developing team members
• Strong analytical and organizational skills, with a focus on achieving results
• Strong understanding of mortgage products, sales processes, and industry regulations

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Minimum

Job Range Target:

$76,370.80 USD

Median

$102,910.00 USD

Incentive Pay Plans

This job may participate in an annual discretionary bonus plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

Location Details

Regions Center

Location:

Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.