Installation Manager (HVAC and Plumbing)

Job Description

Job Description

Job Summary

To manage the installation operations of Best Care, to include the scheduling and dispatching

of installation crews, ordering and purchasing equipment and materials, inventory stocking

program, and general oversight of all warehouse functions. Oversee the training (immediate and ongoing)

and efficiency of Best Care’s service technicians and installers. Implementation and enforcement of Best

Care’s purchasing policy. The overall supervision of Best Care’s service and installation crews and the

profitability of all jobs. Hold weekly meetings with each department along with monthly evaluations of

the ongoing progress of each position in the departments.

Duties & Responsibilities

• Update job schedule and layout for next five days.

• Review jobs with installer as necessary.

• Check the previous day’s job. Find out any punch list or uncompleted items.

• Check at least one installer’s tools and van per week.

• Ensure installers and service technicians depart by 8:00 am.

• Schedule layouts and update layout & design schedules.

• Turn in all files for billing from the previous day.

• Be available by telephone for installer questions. Know the whereabouts and progress of crews during the day.

• Be available for installations/service appointments should installers/technicians call out sick, fulfilling

our promise to the customer.

• Return customer calls.

• Ensure all jobs for the next day have been pulled and staged in the warehouse loading area.

• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

Competencies for Success

• Communication; Customer Focus; Dependability/Productivity ; Organization Skills; Quality; Results Orientation; Interpersonal Skills; Computer Skills; Initiative; Problem Solving; Results Driven; Sense of Urgency; Self Development

• Ethical conduct

• Proven track record in operations

• HVAC experience with knowledge to be able to step in when needed

• Highly organized with exceptional follow-through abilities

• Financial acumen including the ability to determine job profitability and the operational activities that affect positive and negative results

• IT competent, previous experience with Microsoft office products with a strong ability in the use of technology to complete your daily job

• Strong verbal and written communications

• Good presentation and public speaking skills

• Familiar with local codes

• Highly motivated, flexible, and great attitude on life

• Personality that blends well with a fast-paced, goal-driven environment

Education & Experience

• Relevant education or work experience

Physical Demands

• Must be physically able to lift, lower, push, and pull objects of up to 20 lbs. unassisted

• Ability to stand, sit, walk, climb, bend, stoop, and crouch for extended periods of time

Work Environment

Hybrid of office and field