Software Support Analyst (HCM Admin)

**11283BR** **PRS Facility Location:** Albertville, AL (PRSC Corp HQ) - 001 **Job Purpose:** Job Purpose : The Software Support Analyst, HCM Administrator, works under the general direction of the I.T. Support Manager and is responsible for the day to day administration, troubleshooting, maintenance and application support for the HCM & Payroll system and other various software applications in use at Progress Rail Services. This position is also responsible for maintaining applications and systems needed by the organization and ensure that they are fully functional and operating 24 X 7 X 365, providing rapid response and support to systems as needed and would provide the I.T. Manager with project updates and issue escalations. **Req ID:** 11283BR **Company Description:** Progress Rail stands at the intersection of legacy and innovation-driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world's largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company's products are in operation across more than 100 countries-powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail-they are making history every day. **Education / Training:** - Bachelor degree in CIS, MIS or related Technology field preferred or equivalent related work experience; - Knowledge of PeopleSoft 9.2 architecture including but not limited to PUM administration, PeopleTools 8.56+, Windows Server 2012/2016. **Job Title:** Software Support Analyst (HCM Admin) **City:** Albertville **Key Job Elements:** Primary support: - PeopleSoft HCM (HR/Benefits/Payroll) Secondary support: - UKG Pro Workforce Management (WFM) - SAGE People HCM - Learning Management Systems (LMS) - Monitor and maintain system performance, troubleshoot issues, and coordinate with vendors or internal teams for resolution - Participate in system upgrades, patching, and testing cycles - Document support procedures and maintain knowledge base articles - Collaborate with cross-functional teams to ensure seamless integration and support of HR and payroll systems - Participage in SDLC activities including testing, deployment and post-release validation - Support integrations and data flows between internal and external systems - Disaster Recovery efforts & testing responsibilities - Maintain alignment with enterprise IT policies and data privacy standards **Qualifications and Experience:** - 3-5 years of hands-on experience in PeopleSoft Administration, including: - Applying PUM (PeopleSoft Update Manager) and Tax Updates - Performing PeopleTools patching, upgrades, and server migrations - Strong understanding of PeopleSoft architecture and environment management - Familiarity with Oracle and SQL for data querying and troubleshooting - Ability to read, understand, and develop PeopleCode is a plus - Ability to work independently and efficiently while adapting to frequent changes in workload and priorities - Additional knowledge of UKG Pro WFM, SAGE People HCM and Cornerstone/SumTotal LMS a plus **EEO:** Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. **Benefits:** Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.** + Competitive Salary + 401(k) plan with up to 6% company match (no waiting period with immediate vesting) + Medical/Dental/Vision/Life/Disability Insurance + Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money + Flexible Spending Accounts + Paid Vacation + Paid Holidays + Paid Time-Off (PTO) + Employee Assistance Plan + Education Assistance Program + Employee Recognition Programs + Site specific Production and Incentive Plans + Site specific Step and Skill Level Wage Adjustment Plans + Site Specific Relocation and Sign-on Bonus Programs _*Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits._ _**Subject to position, eligibility, and plan guidelines._ **Job Category:** Information Technology **State::** Alabama