Restaurant Assistant General Manager
- Ensures flawless execution of every detail, every shift, by every team member, to ensure we exceed Guest expectations at all times.
- Restaurant Assistant General Manager provides direction, coaching, training and development for team members including food quality, service standards, safety and sanitation, and company policies and procedures.
- Ensures all food, beverage and service standards, policies and procedures are adhered to.
- Partners with the GM to ensure financial performance of the restaurant.
- Ensures consistent execution of all systems, standards, inventory and cost controls.
- Partners with the GM to create and implement plans that result in improved financial performance in all areas of the operation.
- Partners with GM to plans, execute and follow up on new company initiatives.
- Restaurant Assistant General Manager utilizes catering team to inspire community involvement and build sales.
- Ensures team members and manager schedules support the positive performance of the restaurant by verifying the right people in place and par levels are scheduled according to projections.
- Interviews and assists in final selection of all team members, maintaining appropriate staffing par levels.
- Restaurant Assistant General Manager partners with GM to verify that all daily administration is carried out according to policy and standards.
- Proactively organizes and plans work anticipating the ever changing needs of the business.
- Communicates effectively with the guest, team members, management team, local owner, Station 5 team, and vendors.
- Responds to guest feedback promptly and ensures positive guest recovery.
- Restaurant Assistant General Manager ensures cleanliness of exterior and interior facilities and sufficient supply levels to execute their responsibilities.
- Follows safety procedures and standards when operating all equipment.
- Provides a safe and professional, non-hostile, harassment free working environment for team members.
- Ability to handle multiple priorities, work under stress and exercise good judgment.
- High school diploma or general equivalency diploma (GED). Some college preferred.
- Minimum of three years of high volume full-service restaurant management experience.
- Exceptional leadership and motivational skills required.
- Must be able to attract, train, develop and retain the very best Team Members in the industry.
- Exceptionally strong guest service focus with the ability to provide an exceptional dining experience for every guest.
- Ability to define, measure and attain financial goals for the restaurant, with a focus on year-over-year sales growth, guest count increases, effective staffing levels, guest service measurements, cost of goods and labor cost management.
- Ability to sit or stand for extended periods of time and work in a restaurant environment.
- Ability to lift at least 50 pounds.
- Ability to talk and hear, and use hands repetitively to finger, handle, feel or operate kitchen equipment and other standard office equipment; reach with hands and arms; bend, kneel and crouch and climb.
- Climbing ladder and step stool.
- Dexterity required for handling food items and dishes.
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