Customer Service Representative - Ecommerce Department

Job Description

Job Description

Aeroflow Health - Customer Service Representative - Ecommerce Department

Location: Birmingham, AL

Address: 2600 31st Ave N. Birmingham, AL 35207

Shift: Monday - Friday 7:00 am - 4:00 pm CST

Aeroflow believes in career building. That’s why we promote from within and reward individuals who have invested their time and talent with us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance, you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.

The Opportunity

Aeroflow Sleep is growing rapidly, and we are on the lookout for a goal-oriented, highly motivated addition to our Customer Service team. Joining this team would mean becoming a valued part of an innovative company committed to making a lasting impact on the industry and our community.

Your Primary Responsibilities

The primary objective of an Aeroflow Sleep E-Commerce Customer Service Representative would be to provide best-in-class customer service, while helping to guide CPAP users through the process of both understanding and ordering supplies needed for sleep therapy. Some of the primary responsibilities include (but not limited to):

• Providing compassionate and empathetic care to CPAP users through phone, chat, and email support.
• Serving as a liaison between medical offices, testing facilities, and other CPAP dealers to obtain required documentation
• Effectively and accurately communicating information that customers need to place correct and appropriate orders
• Respectfully contributing to a positive team culture and environment
• Providing basic supply/equipment troubleshooting assistance to ensure each customer has the best possible chance at successful therapy
• Partnering with other teams, within Aeroflow Sleep, to achieve a cohesive team atmosphere and better service for our customers
• Meeting team and individual KPI and performance goals
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

Skills for Success

• Excellent customer service skills
• Analytical approach to problem-solving
• Organization and time management
• Compassionate, empathetic, and patient approach to all interactions
• Efficient communication
• Motivation to meet both individual and team KPI goals
• Ability and willingness to contribute to a team environment
• Proficient in computer navigation and software applications such as Google Suites or Microsoft Office

Required Qualifications

• High school diploma or GED
• 1+ year experience in a customer service-related field

What Aeroflow Offers

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.