ATM Field Service Technician

Job Description

Job Description

Here are some of the tasks that our field service technicians do each day:

• Perform minor maintenance, repairs, and component replacement at the module level.

• Maintains parts inventory and related records.

• Provides status reports throughout the service repair.

• Diagnose problems based on the information provided in the call and through the error logs on the ATM.

• Responsible for ownership of customer issues until resolution according to SLA agreements.

• Practices security safety procedures when working with ATM's and or within financial institution.

• Complete specific Training and certifications.

• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.

The Field Service Technician position may require the following:

• May require bending/squatting, walking/standing /sitting for prolonged periods.

• May require prolonged travel based on your service area.

• Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)

• You may be dispatched daily on a call-by-call basis or have a daily schedule.

• You may be required to work on rotating shifts, nights, and or weekends.

Any specific industry experience you are hoping this candidate to have?: Mechanical/hands on work

Basic Qualifications :

• High School Diploma or equivalent 0-1 years of related experience.

• Reliable transportation.

• A smart phone to receive work orders on and access support documentation. Android or iPhone.

• Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.

Required Availability, Experience, and Skillset:

• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.

• Must have a high level of personal integrity and work well with minimal supervision.

• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.

• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).

Company Description

About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).