Customer Experience & Administrative Coordinator

Job Description

Job Description

Customer Experience CoordinatorGreenville Automotive Group | Greenville Chevrolet & Greenville Chrysler Dodge Jeep RamThe Voice of Our Organization

Greenville Automotive Group is seeking an energetic, professional, and customer-focused individual to join our team as a Customer Experience Coordinator.

This position is much more than simply answering phones. You will be the first voice our customers hear and often the first face they see when visiting our dealerships. We are looking for someone with a genuine passion for helping people, a positive attitude, exceptional communication skills, and what we call a "smiling voice."

The ideal candidate enjoys working with people, thrives in a fast-paced environment, pays attention to detail, and takes pride in creating an exceptional customer experience.

This position also provides administrative support to multiple departments, including accounting and office administration, making it an excellent opportunity for someone looking to build a long-term career within our organization.

Why Join Greenville Automotive Group?

At Greenville Automotive Group, we believe our employees are our greatest asset. We are committed to providing opportunities for growth, advancement, and long-term success.

Benefits Include:

• Competitive Compensation

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Accident Insurance

• Cancer Insurance

• Short-Term Disability Coverage

• Long-Term Disability Coverage

• Additional Voluntary Insurance Options Available

• Paid Vacation and Holidays

• 401(k) Retirement Plan

• Career Advancement Opportunities

• Professional Development and Training

• Positive Team-Oriented Work Environment

Degrees@Work Program

One of the most unique benefits we offer is our Degrees@Work Program through Strayer University.

Eligible employees can earn an:

• Associate Degree

• Bachelor's Degree

• Master's Degree

with little to no out-of-pocket tuition expense.

Whether you're looking to finish a degree you started years ago or earn one for the first time, Greenville Automotive Group is committed to helping you grow both professionally and personally.

We Invest in Our People

At Greenville Automotive Group, we believe a great career includes more than just a paycheck. That's why we offer a comprehensive benefits package designed to help protect you and your family while supporting your long-term goals.

From health and disability coverage to voluntary protection plans and tuition assistance through our Degrees@Work Program, we are committed to helping our employees build successful careers and secure futures.

Responsibilities

• Answer incoming calls professionally, courteously, and efficiently

• Deliver a warm, welcoming, and positive experience for every customer

• Greet showroom and service customers

• Direct calls and customers to the appropriate department or team member

• Assist with customer follow-up and communication

• Support accounting, administrative, and office operations

• Assist office personnel with various projects and daily tasks

• Process and organize paperwork accurately

• Maintain customer records and data entry tasks

• Assist with scheduling and departmental coordination

• Help ensure a professional and organized office environment

• Provide exceptional customer service both in person and over the phone

• Represent Greenville Automotive Group in a professional and positive manner at all times

Qualifications

• Outstanding customer service skills

• Friendly, outgoing personality with a positive attitude

• Exceptional verbal and written communication skills

• A professional phone presence and a genuine "smiling voice"

• Strong organizational and multitasking abilities

• Ability to work independently and as part of a team

• Attention to detail and accuracy

• Professional appearance and demeanor

• Strong computer skills and ability to learn new software systems

• Previous customer service, receptionist, hospitality, retail, banking, call center, or administrative experience preferred

• High School Diploma or GED required

Who Thrives in This Role?

This position is ideal for individuals with experience in:

• Hospitality

• Retail Management

• Banking

• Customer Service

• Administrative Support

• Front Desk Operations

• Call Centers

• Education

• Healthcare Reception

Most importantly, we're looking for someone who genuinely enjoys helping people and creating positive experiences for our customers and coworkers.

About Greenville Automotive Group

Greenville Automotive Group is home to Greenville Chevrolet and Greenville Chrysler Dodge Jeep Ram. We have built our reputation by treating customers and employees like family while delivering a "Good Ole Hometown Feel with a Big-Time Deal."

If you're looking for more than just a job and want an opportunity to build a long-term career with a growing organization, we'd love to meet you.

Apply today and discover why Greenville Automotive Group is a great place to build your future.

Greenville Automotive Group is an Equal Opportunity Employer and maintains a drug-free workplace.