Service Advisor - AT Chevrolet-Cadillac

Allen Turner Automotive is searching for an experienced Service Advisor to join our team at Allen Turner Chevrolet-Cadillac of Auburn. Are you ready to be part of a team that recognizes your skills and offers opportunities for professional growth? Ready to advance your automotive career? Apply now!

BENEFITS

• Medical, dental, and vision insurance
• Long and short-term disability and life insurance
• Matching 401(k) plan & profit sharing
• Paid vacation & holidays
• Employee purchase program (discounts on products and services)
• Employee events and recognition (service awards, holiday parties, food truck Fridays, etc.)
• A friendly, professional work environment
• Opportunities for career advancement within the company

Responsibilities:

• Oversee service orders and the flow of the Service Lane to ensure customers receive prompt, courteous, and effective service
• Maintain customer satisfaction by ensuring scores remain at or above company standards and proactively addressing any concerns
• Greet customers, listen to their concerns, and review vehicle maintenance records and service schedules to accurately assess their needs
• Verify warranty and service contract coverage, explain provisions and exclusions, and provide clear estimates for repairs and services
• Prepare and document repair orders (ROs), detailing symptoms, required services, and customer approvals. Input the information into the service database
• Act as the main point of contact between customers and technicians, ensuring effective communication and timely updates
• Manage customer expectations by explaining and prioritizing necessary repairs, obtaining approvals, and arranging transportation or towing when needed
• Maintain accurate records of all services performed, including diagnostics, repairs, and parts used
• Stay updated with industry trends, participate in training, and read manufacturer publications to enhance knowledge and service quality
• Adhere to company policies and procedures, ensuring compliance with applicable laws and regulations to maintain a safe and legal service environment
• Support the organization’s reputation by taking ownership of customer requests and contributing to the overall success of the team
• Perform other duties as assigned to support the dealership’s goals and operations

Qualifications:

• Previous Experience: At least 1+ years of experience as an automotive service advisor or in a similar role, with a proven track record of success
• Customer-Focused: Excellent customer service and communication skills, with the ability to effectively interact with customers, co-workers, and vendors
• Sales & Service Success: Demonstrated success in service and sales, with a focus on building customer relationships and achieving satisfaction
• Teamwork & Independence: Ability to work well in a team environment, as well as independently with minimal supervision
• Time Management: Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
• Professional Appearance: Maintains a well-groomed, professional appearance in accordance with company standards
• Flexibility: Ability to work flexible hours, including some Saturdays
• Pre-Employment Requirements: Ability to pass a pre-employment background check, Motor Vehicle Record (MVR) check, and drug screening, and has reliable transportation to and from work

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.