Retail Key Holder - Full Time

Job Description

Job Description

About Le Creuset:
At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we’ve brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on color, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We’re not just creating cookware; we’re creating moments that last a lifetime. If you’re inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we’d love to welcome you into our story.

The Recipe for Success: Role Summary
As our keyholder, you are a critical member of our retail store leadership team. Your primary role is to support the store in delivering excellence in sales, service, and operations. As a results-driven leader, you love to sell, and you coach our sales associates to become customer service and product knowledge experts. You go out of your way to create joyful Brand experiences for our customers and find ways to celebrate great team performance.

What's on your daily menu?

• Drives business results by maximizing daily sales plans and productivity goals and improving KPI’s through active coaching on the salesfloor
• Demonstrates a personal commitment to achieving the store's targets by consistently promoting current marketing programs and utilizing company resources intended to optimize selling activity
• Act as Manager-On-Duty, ensuring the store consistently achieves sales goals and executes all operational functions
• Builds effective partnerships with team, Store Manager, and field/corporate partners through consistent communication, teamwork, and respect

Sales and Service

• Role model company's selling expectations and actively works to foster customer loyalty through proactive customer service
• Promotes engaging customer experiences by sharing expertise on cooking, baking, or entertaining
• Utilizes training tools and resources to educate self/team on product, improve selling skills, and achieve business goals
• Achieve personal Sales and KPI goals

Operations

• Perform basic operations activities, including cash handling and reporting, price changes, merchandise handling, and open and closing duties
• Maintain visual standards, store merchandising practices, and inventory control activities
• Follow plans/directions/schedules and act with a sense of urgency to meet the changing priorities, store needs, and demands of the business

The Perfect Blend: Your Ingredients for Success:

• Must be 18 years of age
• Prior retail sales and supervisory experience, preferably in a specialty retail environment
• Flexibility to work a non-traditional schedule, including days, nights, weekends, and holidays
• Must be able to work a minimum of 30 hours a week
• Physical ability to be mobile on the sales floor for extended periods of time, climb ladders, and lift/carry up to 25 pounds
• Authentic passion around cooking, baking, and entertaining
• Desire to develop and grow into future leadership roles

Why Join Our Table?

At Le Creuset, you will find a seat at our table, which is as colorful as our cookware and rich in history. Our table is grounded in our values: Passion, Integrity, Excellence, Innovation, and Teamwork. Every talent will add flavor. Every idea brings color. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.

At our table, you will find:

• Holiday + Vacation Pay
• Monthly bonus opportunity
• In-store incentives
• Opportunity: Grow with us, learn with us, be the best version of yourself
• Work/life balance: No need to show off your juggling skills, we offer the flexibility and the resources to balance both
• Generous employee discount: How much space do you have in your kitchen? Seriously.

FSLA Status

Non-exempt

Diversity & Inclusion Statement

We welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.