Service Technician
Job Description
Job Description
Job Code: 2228
Job Title: Sales Engineer I
Job Summary : Serves clients by identifying their needs and providing technical advice of products.
Job Duties:
- Identifies current and future customer services requirements.
- Provides product, service, or equipment technical and engineering information by answering questions and requests.
- Negotiates contract terms and closes sales by agreeing to terms and conditions.
- Prepares presentations and reports for head office and keeps customer records.
Attributes
- Performs work under direct supervision.
- Handles basic issues and problems, and refers more complex issues to higher-level staff.
- Possesses beginning to working knowledge of subject matter.
- Typically requires a bachelor's degree and 0 to 2 years of experience.
Competencies
- Customer service skills.
- Oral and written communication skills.
- Technical expertise.
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