Customer Service/Office Assistant

We’re now hiring a Customer Service/Office Assistant at Arcadian Services in Florence, Alabama!

The Customer Service/Office Assistant position enters in customer orders and follows up regularly with customers on product satisfaction. In addition to performing general office work as needed including using QuickBooks to enter in accounts payable invoices and posting customer accounts receivable.

Perks of working as a Customer Service/Office Assistant:

Pay : $15-$18 per hour (offer based on experience)

Benefits : Health Care monetary Bonus, 401K, Life Insurance, Long Term Disability, Paid Holidays, & PTO

Operating Hours : Mon-Fri 7:30am-4:30pm

Typical day in the life as a Customer Service/Office Assistant:

• Phone Reception.
• Enter and bill customer orders.
• Bill service calls to customers.
• Follow up with customers on order status.
• Utilize and update order tools such as Active Order Tracking Worksheet.
• Call customers with product recommendations.
• Perform outbound telephone calls to prospect customers.
• Keep accurate and detailed records of calls made and results achieved.
• Maintain and update record of contacts, discussion and status in the CRM system.
• Research and identify new leads through internet searches and company generated call lists.
• Respond promptly to requests for brochures, and additional product information.
• Manage/oversee customer credit applications.
• Post credit card and payments to customer accounts.
• Keep up with open order and A/R aging reporting.
• Perform credit and collection of customer accounts.
• Enter accounts payable invoices.
• Scan all payable documents into electronic filing system.
• Aid management in inventory management for all locations.
• Run and distribute company sales reports.
• Order parts and supplies from vendors.
• Maintain and update safety data sheets for raw materials purchased.
• Prepare certificates of analysis for manufactured products.
• Perform banking duties, including applying daily deposits, ACH, voiding payments, etc.
• Ensure proper documents are scanned and organized in neat system.
• Maintain and order all supplies needed for a working and efficient office.
• Process emails and physical mail as needed.
• Ensure office garbage and recycling are properly disposed.
• Keep and maintain a positive work environment.
• Performs all other duties as assigned.

What are we looking for?

• High school diploma or general education degree (GED) required.
• Three or more years of customer service/clerical experience required.
• This role requires proficiency with Microsoft Office Suite, specifically Excel or related software. QuickBooks experience preferred.

If you feel as though you would make a great fit for this position, please submit a current resume for review!

Headquartered in Florence, Alabama for over 40 years, Arcadian Services is an American, family owned and operated chemical manufacturer. We focus on formulating and manufacturing quality products in the USA, as well as customizing formulations tailored to our customer's needs. Arcadian offers a unique array of fragrances and colors to assist our customers in offering the best possible car wash experience for the owner, detailer and the end user.