Customer Communication Correspondent

Job Description

Job Description

Job Title: Customer Communication Correspondent

Location: Champion Chevrolet
Position Type: Full-Time

About Us:
Champion Chevrolet is committed to delivering an exceptional customer experience before, during, and after the sale. We believe the relationship doesn’t end when a customer leaves the dealership—it’s just the beginning.

Position Overview:
We are seeking a highly organized and detail-oriented Customer Communication Correspondent to manage and execute customer follow-up communications. This role plays a key part in strengthening customer relationships by ensuring timely, professional, and personalized outreach through both mail and email.

Key Responsibilities:

• Send personalized thank-you letters and emails to customers after vehicle purchases and dealership visits
• Maintain and update customer contact records using spreadsheets and CRM tools
• Create, format, and manage communication templates using Microsoft Word, Excel, or Google Docs/Sheets
• Ensure all communications are accurate, professional, and aligned with dealership branding
• Track follow-up schedules to ensure no customer is missed
• Assist in developing new follow-up campaigns and customer engagement ideas
• Work closely with sales and management teams to ensure timely communication

Qualifications:

• Proficient in Microsoft Word and Excel OR Google Docs and Google Sheets
• Strong computer and data entry skills
• Excellent written communication and attention to detail
• Highly organized and able to manage multiple tasks efficiently
• Professional demeanor and positive attitude
• Previous administrative, customer service, or office experience preferred but not required

What We Offer:

• Competitive pay (based on experience)
• Stable, full-time position
• Opportunity to grow within the dealership
• Positive, team-oriented work environment
• The chance to directly impact customer satisfaction and retention

Why This Role Matters:
This position is critical in helping Champion Chevrolet stand out by delivering a personal touch that customers don’t often experience in today’s market.