Certified Medical Assistant

Job Description

Job Description

Position Summary:

The Certified Medical Assistant (CMA) supports a multidisciplinary mental health team by providing clinical, administrative, and patient‑centered services. This role ensures smooth clinic operations, promotes a safe and therapeutic environment, and enhances the overall patient experience. The CMA works closely with psychiatrists, psychiatric nurse practitioners, nurses, therapists, and administrative staff. Must be AAMA or AMT Certified.

Key Responsibilities:

Clinical Support

• Prepare patients for psychiatric and medical evaluations, including obtaining vital signs, medication lists, and relevant health history.
• Assist providers with examinations, procedures, and crisis‑related clinical tasks within scope of practice.
• Perform routine screenings (e.g., depression, anxiety, substance use) using standardized tools.
• Maintain exam rooms, stock supplies, and ensure infection‑control compliance.
• Support medication management processes, including refill requests, prior authorizations, coordinate labs, and pharmacy coordination.

Administrative Duties

• Schedule appointments, manage patient flow, and support front‑desk operations as needed.
• Document clinical encounters accurately in the electronic health record (EHR).
• Handle patient communications, including phone calls, messages, and follow‑up reminders.
• Assist with insurance verification, billing documentation, and completion of required forms.
• Maintain confidentiality and adhere to HIPAA and mental‑health‑specific privacy standards.

Patient Care & Support

• Provide trauma‑informed, empathetic interactions with patients experiencing emotional distress.
• Offer education on medications, treatment plans, and clinic processes under provider guidance.
• Monitor patient safety in waiting and clinical areas, escalating concerns appropriately.
• Support coordination of care with external providers, hospitals, and community resources.

Qualifications:

• Current Certified Medical Assistant (CMA) - Must be AAMA or AMT Certified.
• High school diploma or equivalent; completion of an accredited medical assistant program.
• Current CPR/BLS certification.
• Experience in behavioral health, psychiatry, or primary care preferred.
• Strong communication skills and comfort working with individuals experiencing mental health conditions.
• Ability to remain calm, professional, and organized in a fast‑paced clinical environment.
• Proficiency with EHR systems and basic office software.

Work Environment & Schedule:

• This is a non-exempt, full-time position.
• Standard hours are Monday through Friday, 8:00 AM - 5:00 PM
• Some flexibility may be required based on clinic needs or events.

In-Service Training & Continued Education Requirements:

• Participate in all required agency in-service and ADMH trainings
• Commitment to ongoing professional development to enhance skills and stay informed on best practices in behavioral health.
• Completion of onboarding and any continuing education requirements as directed by the agency or supervisor.

Pay Range: $16-$18/hr