Desktop Support Analyst
Job Description
Job Description
Job Title: Desktop Support Analyst
Location: [Insert Location]
Pay: based on experience
Summary
The Desktop Support Analyst will provide frontline technical support to end users, ensuring timely resolution of hardware, software, and network issues. This role plays a critical part in maintaining smooth IT operations and delivering excellent customer service across the organization.
Key Responsibilities
- Provide hands-on support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows and macOS operating systems.
- Respond to helpdesk tickets, diagnose technical problems, and implement solutions.
- Assist with account setups, password resets, and basic network troubleshooting.
- Maintain and update IT asset inventory records.
- Escalate complex issues to higher-level support or vendors when necessary.
- Provide user training and documentation for common IT procedures.
- Ensure security policies and best practices are followed on all devices.
Required Qualifications
- High school diploma or equivalent; Associate degree or technical certification preferred.
- 2+ years of experience in desktop or IT support role.
- Strong knowledge of Windows 10/11, macOS, Microsoft 365, and common business applications.
- Basic understanding of networking fundamentals (TCP/IP, DNS, VPN).
- Excellent communication and customer service skills.
- Ability to work independently and prioritize multiple tasks.
Preferred Qualifications
- CompTIA A+, Network+, or Microsoft certifications.
- Experience with Active Directory and ticketing systems (e.g., ServiceNow, Jira).
- Familiarity with remote support tools and MDM solutions.
How to Apply
complete online application at
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