Climbing Center Coordinator - Hoover Met Complex

CLIMBING CENTER COORDINATOR - Hoover Met Complex

Sports Facilities Management, LLC

LOCATION: HOOVER, AL

DEPARTMENT: CLIMBING CENTER

REPORTS TO: GENERAL MANAGER or DIRECTOR of OPERATIONS

STATUS: FULL-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Hoover Metropolitan Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Hoover Metropolitan Complex is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Climbing Center Coordinator will be responsible for the day-to-day business operations and logistics of the Hoover Met Complex Climbing Center.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Recruit, train, schedule and supervise part-time staff
• Train all Climbing Center staff on safety, systems, and procedures
• Provide supervision and work non-traditional hours (evenings, weekends, holidays, and during special events)
• Greet all guests and complete check-in procedures
• Prepare, forecast, and monitor budget
• Responsible for processing payments and reporting
• Oversee the reporting of weekly sales reports and usage reports
• Effectively collaborate with Finance Manager on all aspects of the budget and adhere to approved budget
• Promote memberships, birthday parties, team building events, and special events
• Responsible for maintaining equipment in good working order
• Be knowledgeable about pricing, events offered, equipment, and all climbing structures
• Know and enforce the facility's safety policies and procedures
• Properly use facility software to effectively manage membership, programming, and space rental
• Maintain a clean and organized Climbing Center
• Track and report maintenance and cleaning issues
• Update operations manual as needed
• Additional duties as assigned by management

MINIMUM QUALIFICATIONS:

• Ability to work productively with a wide variety of ages
• Flexible work schedule (e.g. nights, weekends, holidays)
• Excellent communication skills, both verbal and written
• Must have excellent guest service skills
• Ability to maintain focus in a high-volume, fast-paced environment
• Must be detail-oriented and have outstanding organizational skills
• Prior experience supervising staff (preferred)
• Ability to multi-task and prioritize
• Ability to remain calm and focused in demanding and challenging situations
• Commitment to the safety and well-being of others
• Must be 18 years of age or older
• Previous climbing experience/ knowledge preferred

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 40 pounds waist high
• Must be able to stand for long periods of time
• Must learn and demonstrate proficiency in all climbing equipment and procedures
• Must become proficient with computers, barcode scanners, webcams, and online waivers
• Must comply with all safety standards
• Facility has intermittent noise