Chiropractic Office Receptionist

Job Description

Job Description

Salary: Varies based on experience & qualifications

We are a fast paced high volume Chiropractic office who has been family owned for 20+ years. We are well known in the Prattville and surrounding areas for our compassionate staff and excellent customer service. We are looking to add an all-star team player to the team! Experience is highly preferred but not necessarily required. The hiring process steps are as follows:

1. Submit your resume
2. Include your professional references
3. Complete the required assessment by clicking the link below. We want to ensure that all applicants have a fair and equal chance, so were using a TestGorilla assessment.This minimizes unconscious bias in our hiring process. Ready to join our team? Start by clicking the link below. Create a candidate test gorilla profile and take the assessments.

4. Successful candidates will be invited to a job interview

JOB DESCRIPTION AND REQUIREMENTS:

• The most important skill for this job is being able to communicate effectively with patient's about the importance of following their Doctor's treatment plan in order to schedule the necessary appointments for that patient.
• In addition to this you will b e on the phone ALOT and need to be comfortable making ALOT of phone calls and talking to ALOT of people over the phone with excellent phone etiquette and a happy attitude.
• Must smile and greet patients and get their follow up and additional appointments scheduled AND be comfortable collecting money due at the time of service.
• Must be willing to learn about the benefits of each service in the office and master the ability to communicate the benefits to patients.
• Must have excellent phone etiquette and grammar
• Must be compassionate and caring when it comes to wanting patient's to benefit and get the most from their treatment at the office.
• Must have a happy attitude that is also heard through the phone
• Must be a people person and be very effective at communicating well with others.
• Must have high energy and good phone skills with a bubbly personality and presence
• Greeting and providing the BEST customer service to patients over the phone and in person
• Existing patients check out and scheduling of next appointments according to office protocol.
• Handles all scheduling/ rescheduling of all types of appointments.
• Initiating communication with team member responsible for referrals to /from other offices that identified as needed at patient check out.
• Initiating communication with team member responsible for authorizations needed for existing patients
• Initiating communication with team member responsible for patient record and statement requests
• Ensuring that existing patient services and financials in charts are recorded according to office protocol
• Answer billing questions related to daily charges, daily collections, and daily posting.
• Handles incoming phone calls for appointment scheduling.
• Ensures that reminder texts are going out