EMR Support Specialist
- Configure and maintain EMR and Practice Management system components (Veradigm ProEHR and Allscripts PM) to support clinical and operational workflows.
- Assist with workflow enhancements, system updates, and configuration changes as directed.
- Troubleshoot EMR-related issues and provide end-user support for providers and staff.
- Document system configurations, workflow changes, and support procedures.
- Provide day-to-day EMR support for approximately 40 providers and 300 staff.
- Assist with onboarding and training of new providers and staff.
- Deliver training sessions or one-on-one support using established training materials.
- Reinforce best practices and standardized workflows across departments.
- Assist with managing EMR access, security roles, and permissions in accordance with job responsibilities.
- Support HIPAA, CMS, and state/federal reporting compliance through accurate system configuration and usage.
- Participate in audits, access reviews, and compliance-related initiatives.
- Help ensure data accuracy, integrity, and consistency within the EMR.
- Participate in EMR upgrades, patches, and vendor releases.
- Assist with testing, validation, and issue resolution related to system changes.
- Support communication and post-upgrade troubleshooting for providers and staff.
- Work closely with the IT Manager and EMR Supervisor to address system needs and priorities.
- Collaborate with clinical and operational stakeholders to understand workflow challenges.
- Escalate complex or high-impact issues appropriately.
- No budget responsibility.
- Implements EMR changes under direction and established governance.
- Functions as a key technical and functional contributor to EMR operations.
- Bachelor’s degree required.
- Experience working with EMR systems in a healthcare setting (clinical, operational, or IT).
- Strong analytical, problem-solving, and documentation skills.
- Ability to communicate effectively with both technical and non-technical users.
- Working knowledge of healthcare workflows and regulatory requirements.
- Bachelor’s degree in Health Informatics, Information Systems, Healthcare Administration, or a related field preferred.
- Experience with Veradigm ProEHR and/or Allscripts Practice Management.
- Experience in an outpatient or specialty practice environment.
- Experience supporting EMR configuration, reporting, or workflow optimization.
- Formal EMR training or certification.
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