Team Lead, Work Plan Execution

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

Summary

Duties and Responsibilities

• Manage the daily activities and provide supervisory-type guidance and direction to the Workplan Execution employees engaged in Scheduling, Planning and Emergency Response
• Ensure accurate and timely response to customer needs
• Serve as liaison between the Workplan Execution team and the IT field support team
• Work with Customer Experience, Continuous Improvement, Transformation, Field Operations, IT, and Operations Support to identify, improve, and implement best practices and process improvements
• Advise on development of reporting dashboards and reports in Excel, Oracle Business Intelligence, and Tableau in order to drive operational effectiveness
• Ensure consistent use of technology across all Companies within Spire
• Assist work group in maintaining focus on meeting company and compliance goals
• Maintain regular communication between similar roles within Spire and between all Company groups related to or impacting Field Operations
• Ensure employee growth by providing challenges and opportunities for individuals to excel and advance within the Company
• Ensure annual performance appraisals are conducted and completed in accordance to the outlined procedure
• Oversee system testing and changes before changes are moved to production
• Back up and assist other department employees as necessary
• Research inquiries from internal customers and provide feedback
• Perform the duties of Manager, Workplan Execution when necessary
• All other duties as assigned.

Essential Characteristics and Competencies

• Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality
• Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects all individual’s unique skills and perspectives
• Ability to demonstrate inclusion & diversity within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners
• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
• Ability to translate insight into actionable steps to improve operational and/or financial performance of the company
• Ability to set and manage strategic priorities for the Workplan Execution department that translate into measurable results
• Very strong analytical skills paired with ability to solve complex business problems creatively
• Ability to make difficult decisions and communicate those decisions to others
The following additional skills are a plus:
• Experience in collecting and analyzing data, process improvement, and relationship building is preferred
• Extensive knowledge of Microsoft Office applications with advanced knowledge of Excel and PowerPoint or similar applications preferred
• Proven experience utilizing data analytics/visualization
• Ability to model out the operational impacts of decision alternatives
• Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo, is valued

Supervisory Responsibilities

Required Education (certifications, licenses)

• High school diploma/GED required

Preferred Education (Certifications, Licenses, etc.):

• Bachelor’s degree preferred or at least 5 years of experience in a role that emphasizes the knowledge, skills and abilities listed above

Required knowledge, skill and abilities

• Demonstrated ability to learn business functions and processes beyond area of expertise, drawing connections to the bigger picture
• Ability to analyze complex data sets from multiple systems to aid decision making
• Ability to work independently and manage time effectively in order to meet individual goals and deadlines
• Ability to work under pressure and meet tight deadlines
• Ability to manage and development people for results
• Ability to make independent decisions and delegate in a quick paced environment that is in the best interest of Spire
• Ability to work as part of a team and display a positive attitude for this dynamic environment
• Ability to recognize problems and respond, systematically gather information, sort through complex issues, understand consequences of decisions, seeks input from others

Physical demands, environment and schedule

• Normal office conditions
• Is subject to be called out during non-working hours for emergency assignments
• Requires frequent phone calls and interruption both during and after working hours
• May require work during nonstandard business hours
• Occasional travel may be required

Posting Requirements

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified