Junior Associate, Compliance HelpDesk
- Responding to Compliance HelpDesk support requests through phone, chat, and other support tools
- Guiding callers through policy requirements and mandatory procedures
- Documenting and maintaining records of guidance provided through HelpDesk interactions
- Collaborating with internal Risk & Regulatory stakeholders to resolve questions and issues
- Providing backup support for other services managed by the Compliance HelpDesk
- Effective written and verbal communication skills
- Customer service attitude with dedication to quality and demonstrated attention to detail
- Ability to understand and communicate policy and procedures consistently, knowing when to seek guidance
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Bachelor's degree
- Minimum 1+ year of related experience, preferably customer support care within a consumer banking environment
- Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
- Proficiency using Microsoft Office applications
- Experience handling confidential or sensitive information
- Background in a banking, financial services, or regulated environment
- ServiceNow or other incident reporting software familiarity
- Knowledge of ethics, compliance, or independence-related processes
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