CX Digital Success Manager
- 5+ years of customer success experience with at least 2 years specifically in digital CS or scaled customer programs in B2B SaaS or enterprise software environments. You've built automation strategies from the ground up and have the metrics to prove their impact.
- Deep hands-on experience with customer success platforms such as Gainsight or Totango, including journey orchestration, health scoring, and analytics capabilities. You know how to configure these tools to drive the outcomes that matter.
- Proven expertise with marketing automation platforms like Marketo or Pardot, including campaign design, email automation, lead scoring, and integration with CRM systems. Experience coordinating cross-functionally with Marketing, Product, Sales, and traditional CSM teams.
- Strong analytical mindset with the ability to segment customers based on behavior, firmographics, and product usage data. You make data-driven decisions and can clearly communicate insights to executive stakeholders. Track record of measurable results such as improved NRR, reduced churn, increased product adoption, or expansion revenue generated through digital programs.
- Experience in the enterprise software, database, or infrastructure technology space
- Background working with technical buyer personas (developers, DBAs, architects)
- Familiarity with PostgreSQL or database management ecosystems
- Experience in high-growth environments
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