Resort Manager

Job Description

Job Description

Step into an extraordinary career as Resort Manager at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast.

Nestled on 550 acres of stunning natural beauty, the Grand combines Southern charm with modern luxury to deliver unforgettable experiences. From breathtaking waterfront views to world-class amenities, including a full-service spa, marina, golf, recreation, and resort retail, our property is a true destination. As Resort Manager, you’ll function as a strategic business leader for hotel operations and serve as acting General Manager in their absence. Overseeing all key operational areas, you’ll ensure excellence across the guest experience, associate engagement, and financial performance. The Grand Life is calling—will you answer?

As Resort Manager, your mission is to lead and inspire. You’ll partner with executive committee members and department heads to drive operational strategies, champion brand initiatives, and maximize profitability while fostering a culture of genuine hospitality. Your leadership will ensure that every guest interaction embodies the warmth, quality, and unforgettable service that define The Grand Life.

Key Responsibilities

• Strategic Leadership : Develop and execute operational strategies aligned with PCH Hotels & Resorts’ business goals and brand standards, ensuring long-term success.
• Operational Oversight : Lead all hotel operations including Front Office, Business Center, Housekeeping, Retail, Recreation/Fitness, Spa, and Marina, ensuring seamless and consistent service.
• Guest Experience & Satisfaction : Serve as the customer advocate on property—be visible, approachable, and proactive in resolving service issues while continuously improving guest satisfaction scores.
• Executive Collaboration : Partner with the Executive Committee to develop hotel-wide initiatives that drive results, enhance the guest experience, and deliver a return on investment to ownership.
• Financial Stewardship : Analyze financial reports, lead cost-control efforts, oversee capital expenditures, and drive revenue strategies in collaboration with Sales & Revenue Management teams.
• Market Awareness : Research industry trends, evaluate competitive pricing and services, and introduce innovations that keep the property competitive.
• Community Engagement : Build strong relationships with local officials, businesses, and community partners to support hotel operations and enhance visibility.
• Talent Leadership : Recruit, coach, and develop department leaders; implement training programs and cross-training opportunities to ensure operational excellence.
• Performance Management : Set clear expectations for managers and teams, conduct regular performance appraisals, and foster a culture of accountability and recognition.
• Culture & Engagement : Champion associate satisfaction by maintaining an open-door policy, celebrating team successes, and modeling service excellence daily.
• Crisis & Safety Preparedness : Ensure all teams are trained in emergency procedures and safety standards, protecting guests, associates, and property assets.
• Sales Partnership : Support overall sales efforts by participating in site visits, group strategy meetings, and community networking to help grow market share.
• Innovation & Improvement : Continuously seek out best practices and operational efficiencies, introducing new ideas that enhance both service and profitability.
• Owner Relations : Build loyalty with ownership through transparency, communication, and delivering results that balance owner objectives with brand goals.

Qualifications

• High School Diploma or equivalent required; Bachelor’s Degree preferred
• Proven experience in hotel or resort operations leadership, with a strong record of guest service, team development, and financial management
• Ability to inspire teams, champion change, and deliver results across multiple operational areas

Perks & Benefits

As a valued member of the PCH Hotels & Resorts team, you’ll enjoy a comprehensive benefits package that includes:

• Health, Dental, and Vision Coverage : Full coverage options, including FSA and HSA plans.
• 401(k) with Company Match : A matching retirement plan to help secure your future.
• Exclusive Discounts : Savings on hotel stays, dining, golf, spa, and retail across PCH properties and globally through Marriott.
• Career Growth Opportunities : Access to ongoing training, development, and advancement within PCH Hotels & Resorts.

Why Join Us?

At the Grand Hotel Golf Resort & Spa , we deliver “hospitality with heart & soul.” As Resort Manager, you’ll shape the future of our operations, lead passionate teams, and create lasting memories for guests from around the world.

Are you ready to make your mark? Apply today and step into The Grand Life.