Customer Support Specialist - Backyard Chickens (Remote) AL

Please do not apply unless all are true:

1. You live in one of these states: AL, GA, IA, IN, KS, KY, LA, MS, NC, ND, OK, SC, TN, TX, UT, WI, WV, and WY.
   
2. You have hands-on backyard chicken-keeping experience
   
3. You are authorized to work in the U.S. (no sponsorship)
   

Love backyard chickens? Get paid to share your expertise!

We're hiring Flock Care Specialists to assist fellow chicken keepers while working from home. Whether you're looking for a steady full-time position or a flexible part-time role , this is a great opportunity to turn your poultry knowledge into a rewarding job.

Important: Location Restrictions

We are only hiring in the following states:
AL, GA, IA, IN, KS, KY, LA, MS, NC, ND, OK, SC, TN, TX, UT, WI, WV, and WY.

If you do not reside in one of these states, we are unable to consider your application.

Why Join Us?

• Meaningful work – Help fellow chicken keepers succeed by sharing real, hands-on experience.
  
• Remote & predictable – Work from home with a set schedule that allows for consistency and balance.
  
• Paid training – We'll train you on our products, systems, and best practices.
  
• Employee discounts – Enjoy savings on chicks, feed, and poultry supplies.
  
• Supportive team – Join a family-owned business made up of people who genuinely care about customers, co-workers, and their flocks.
• Room to grow – Many team members increase their pay over time as they gain experience and take on additional responsibility.

Starting Pay:

$10 per hour , with paid training.

This role is best suited for individuals who value flexible, remote work and enjoy helping others through shared experience. Opportunities for increased pay and leadership roles are available as team members grow with us.

Our Core Values

At My Pet Chicken , we don't just hire for skills—we hire for values. We believe in building a team that shares our commitment to:

• Care & Cooperation – We care for our customers, our co-workers, and our flocks. We are friendly, fun, and eager to help.
• Enthusiasm – We strive for excellence, seek to master our work, and actively contribute to My Pet Chicken's success.
• Virtue – Beyond honesty, we show kindness, goodness, and self-control. We do the right thing, even when no one is watching.

If these values resonate with you , you'll fit right in with our team!

What You'll Be Doing (Job Responsibilities):

• Respond to customers in a warm, professional manner via email, phone, and chat.
• Answer customer questions about chick and chicken care.
• Share your personal chicken-keeping experience to help customers choose breeds, set up coops, and solve flock issues.
• Process order changes and cancellations, ensuring accuracy.
• Enter data accurately on internal reports.
• Stay up-to-date on My Pet Chicken's products, policies, and best practices.

Who We're Looking For

We're seeking candidates who are passionate about poultry, great communicators, and comfortable with technology.

• Backyard chicken keepers – You must currently own chickens or have significant past experience raising them.
• Compassionate & patient – Our customers love their flocks, and they trust us to provide expert, friendly advice.
• Tech-savvy – Able to learn and navigate e-commerce platforms, order processing, and customer management tools.
• Excellent communication skills – Strong writing, grammar, and problem-solving abilities are essential.
• Detail-oriented & reliable – Able to follow through on tasks, take accurate notes, and manage customer interactions effectively.
• Adaptable & proactive – We value team members who can troubleshoot and take initiative.

What You Need to Apply

• Chicken-keeping experience REQUIRED – You must currently keep chickens or have deep knowledge of flock care. Applications from non-chicken-keepers will not be considered.
• Basic computer skills – Comfortable using email, online systems, and order processing tools (we'll train you!).
• Reliable home office setup – You must have:
  • Your own computer (desktop or laptop; Chromebooks/tablets are not sufficient).
  • A high-speed, reliable internet connection for video calls and online tools.
  • A quiet, distraction-free workspace for customer calls.
• Strong communication skills – Ability to write clear, professional responses and talk to customers in a friendly, patient way.

Location Restrictions (Reinforced Again Here)

We are only hiring in these states:

AL, GA, IA, IN, KS, KY, LA, MS, NC, ND, OK, SC, TN, TX, UT, WI, WV, and WY.

If you do not live in one of these states, we unfortunately cannot consider your application.

How to Apply

Excited to join our flock? Apply now by submitting your resume and answering the following questions:

1. Are you seeking full-time or part-time work?
2. Do you currently keep chickens? (Required to apply)
3. Tell us about your backyard flock (breeds, setup, years of experience, etc.).
4. What are your salary expectations and preferred work hours?
5. What excites you the most about working for My Pet Chicken?
6. Beyond customer service, do you have other relevant e-commerce or management experience?

Join the flock at My Pet Chicken – where passion meets profession!