Client Advocate (Bilingual - Spanish)

Job Description

Job Description

Why Work For Us

Alexander Shunnarah Trial Attorneys is a rapidly growing personal injury law firm based in Alabama with offices across the nation. We handle complex cases and provide each attorney and staff with the support they need enabling us to best serve our clients. Our attorneys and staff pride themselves on their skill set, experience, compassion, and commitment. We are dedicated to giving our clients the utmost attention and care while fighting for them to get what they deserve.

At Alexander Shunnarah Trial Attorneys, we take a real approach. We are innovative, always finding ways to be better, and have a go-getter mentality across the board. Each team member plays a critical role in our mission. We know our people are what makes us great. If you're looking for a career where you can help make a difference in the lives of others alongside a supportive team, we encourage you to apply!

• Client Commitment
• Integrity
• A Will to Win
• Teamwork
• Personal Accountability
• Passion

Bilingual Client Advocates will be at the forefront of our client acquisition efforts, engaging with potential clients via telephone and email to understand their needs and effectively communicate how our legal representation can address those needs. The agent's role is crucial in retaining these potential clients by providing empathetic and professional assistance. They will navigate inquiries with ease, resolving any issues or concerns that may arise with professionalism and efficiency. In this fast-paced call center environment, speed and accuracy are vital as you swiftly document client information with precision. Moreover, the candidate's ability to seamlessly translate conversations and legal documents ensures effective communication, bridging language barriers and fostering trust with clients who require bilingual assistance. If you're someone who thrives in a fast-paced setting, possesses strong communication and translating skills, and is eager to learn the nuances of sales while making a meaningful impact, then this role is tailor-made for you.

• To be considered you must take this assessment: -Injury-lawyers
• Bilingual- Spanish
• Possess the capacity to thrive in high-pressure situations or stressful work environments
• Demonstrate adaptability to various visual learning styles
• Proficient in utilizing tools, resources and software effectively
• Must have the ability to multitask
• Ability to work well under pressure
• Ability to type 35+ WPM
• Must demonstrate proficiency in accurately translating both verbal conversations during calls and written documents.
• Excellent communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Customer Service experience (Preferred)
• Sales experience (Required)
• High school or equivalent (Required)
• Microsoft Office: 2 years (Required)

Job Types: Full-time

Benefits:

• Dental insurance
• Vision insurance
• Health insurance
• Supplemental Insurance
• Paid time off
• Paid Holidays
• Paid Inclement Weather Days
• Opportunity to earn monthly performance bonuses!

Schedule:

• 8 hour shift
• Monday-Friday
• 8am-5pm

Pay:

• $17/Hour plus monthly commission

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Alexander Shunnarah Trial Attorneys is committed to a diverse and inclusive workplace. Alexander Shunnarah Trial Attorneys is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [email protected] .